Manufacturing

The knowledge and experience of Cloud 1 Solutions employees is a differential. They stand apart from others in their willingness to guide and teach. The Cloud 1 Solutions staff do not hesitate to give our team their undivided and extra time when additional help is required.
Response time is great and (they are) always willing to help. Cloud 1 Solutions is quick to respond when we experience an issue with our system, whether it be an employee locking themselves out, or problems with our electronics. Their commitment to rapid solutions minimizes service interruption to our members.
Cloud 1 Solutions employees are knowledgeable, courteous, helpful, and supportive. We are confident in that we have chosen wisely to work with partners who are patient and don’t make us feel like simple IT questions are a bother. We really appreciate the approach they take with our team.

The staff has been highly responsive to our needs, which I know it not easy since they are juggling the needs of many clients. We see this approach when providing local and remote support. This is important for our staff to have this level of service at the office, home or on the job site.

Consistency of personnel. (They) have a deep bench, and if someone is traveling, someone else can cover.

Cloud1 takes a long-term perspective and treats their clients like a partner. This is apparent by our strategic and security meetings delivering accurate assessments and overall direction. We know they are focused on our business.

Hands down the biggest benefit is knowing if and when we experience any issues with any of our numerous workstations, Cloud 1 Solutions is standing by and ready to get us back up and running with incredible speed. By enabling them to work remotely, after a quick phone call to them a professional technician will be logged into our troubled machine and diagnose/resolve the issue then and there.

The difference I have experienced with Cloud 1 Solution compared to our former IT firm, is the reliability and efficiency of the work they provide. I have never had to wait, or lose business due to an IT issue. In fact, one time one of our older machines became unfunctional and within half an hour a tech was here with a loaner machine, all setup and running with our software. It was exceptional service.

If someone was on the fence about choosing Cloud 1 Solutions, I would say do not waste your precious time searching for the “right” IT firm. Cloud 1 Solutions can handle any issues professionally and promptly all at an affordable rate. Having peace of mind and a smoothly running company, however, is priceless. Thank you, Cloud 1 Solutions.

Since switching to Cloud 1 Solutions services, we have had no security issues, which is the biggest benefit.

In the past, there was an IT person onsite. With Cloud 1 Solutions, however, we receive IT services as if we had someone onsite. They are quick to respond and come to our office when we need them. Also, there is no additional charge for the time it takes an IT staff to resolve a problem. This is a big advantage for us.

Cloud 1 is a responsible, high-quality service provider that is tightly integrated with our staff and systems.

We have peace of mind not having to stress with technical issues. They provide a pro-active monitoring approach which provides a level of comfort that they are looking out for us. As we meet with Cloud 1 Solutions, they are always preparing our business for the next IT needs or services to keep us running and productive.

(They are) very reliable and fast to respond. It is always comforting knowing that when you send in a request that they will respond even if our engineer is on vacation. Their coverage model is built on a deep bench that we very much appreciate.

Don’t think about it! Recommend them 100 percent no doubt about it. They are great, very fast and responsible, always there when you need them!

The biggest single benefit being enrolled in Cloud 1 Solutions Managed IT services and security is knowledge and experience they have with any need we have. We have all kinds of issues from software and accessibility to power outages and Cloud 1 Solutions has helped us navigate them with ease.
I believe a quick response to our needs and emergencies has been the difference between Cloud 1 Solutions and the competition. I would say that Cloud 1 Solutions is the most professional, responsive, and knowledgeable IT firm we have worked with, and I look forward to our interactions in the future.

They’ve kept our server and network operational nearly 100% of the time over the past 12 years. If our network is down and staff can’t work on projects and bill their time, we lose money by the minute. So having a functional network is critical to our business and Cloud 1 Solutions has been delivering for us.

They proactively monitor and maintain our network rather than reacting to problems after they occur. In recent years, as cybersecurity has become more and more prominent in the world, Cloud 1 Solutions has been on the forefront of keeping us informed about what we need to do for compliance with our cyber security insurance policy.

Cloud 1 Solutions has been a reliable partner to our business, and they deserve your consideration. Give them the opportunity to show you what they can do for your business. We gave them such an opportunity when they were just starting up 12 years ago and have not been disappointed.

(We have) peace of mind knowing that Cloud 1 Solutions is proactively ensuring our data and systems are secure. We meet and discuss the current state of IT and cyber security services. This approach provides direct alignment with our cyber compliance needs and shows visibility of our partnership.

(They provide) quick response times to requests, open interactive communication, and friendly customer service. (They) have both onsite and remote support for staff, which is important to capture those ‘drive-by’ requests and keeps our staff productive.

The quality of the customer service makes Cloud 1 Solutions the best choice. Having friendly professional IT support has been so appreciated by all our staff! It’s always nice to have a good feeling when contacting IT and that they won’t make you feel silly for asking for help or answering questions.

Every day I hear on the news how another company was hit with Ransomware. Cloud 1 Solutions approach makes it so I don’t have to worry or think about cyber security.
Each year Cloud 1 Solutions schedules a meeting to review the current IT and cyber security environment. They review the latest tools and what new tactics the hackers are using. I like how they stay on top of the current firewalls and let us know our options.
Great service at a great price. We don’t have to worry about every call we make being charged an extra fee. This approach allows us to know Cloud 1 Solutions will be there when we need them and to keep our staff focused on projects and deadlines.

Areias Systems has relied on Cloud 1 Solutions for IT protection allowing us to focus on supporting our customers and protecting ours and our customer’s data under our control. Cloud 1 Solutions’ cyber security creates a peace of mind by knowing that we are protected by the most current processes and software available. Given the state of hacking and holding a computer hostage is too risky to run an operation without the proper support.

Cloud 1 Solutions’ combination of onsite and remote support achieve interaction with staff and creates a partnership with the team where small issues are addressed before growing.

Areias recommends Cloud 1 Solutions for IT support as they have provided good service along with becoming a trusted partner, a seamless part of our organization, which interfaces with our team in an efficient and supportive way.

The biggest benefit is consistent monthly pricing, so we know what our IT cost is going to be at the start of the year. Their fixed fee budgeting approach allows us to model and plan our expenses which is a benefit versus a variable model with cost surprises.

I feel there is more expertise with Cloud 1 Solutions as they are constantly presenting new ideas and keeping us up to date with the latest software and protection.

Who wouldn’t want to know what the cost of IT is going to be no matter how big of an IT issue you may run into? With Cloud 1 Solutions pricing structure you can see from the get-go if you can afford an IT service that will be able to provide a high level of support to tackle any challenge you come across.

It is a relief to know that even when our team is not in the office, we have someone monitoring our IT related issues and taking quick action to resolve them.

Your team is quick to respond when we need support for our tenants or vendors. Our needs for IT service and support change depending on the event or services provided. Cloud 1 Solutions has a complete understanding of the environment and creativity to solve problems.

This IT firm has a friendly team and are quick to respond and take action to resolve any issues. This is critically important as our staff may not always be onsite, but services are needed.

It’s impossible to pick just one major benefit to working with Cloud 1 Solutions because not only do they provide us with a knowledgeable techs, continuity, and stability, they also do this for us onsite. Before working with Cloud 1 Solutions we experienced several stability issues that impacted production. With their knowledge of best practices and our operations and systems, they integrated with our business and now we are running efficiently.

You need to experience the service and support from Cloud 1 Solutions for yourself!

The experience and wisdom Cloud 1 Solutions produces us is critical to maintaining our complex infrastructure spanning multiple locations and states. The knowledge shared with our internal IT is very helpful in day-to-day operations. They are an integral part of our overall IT operations and support.
What can I say, their wisdom and extended frame of reference in solving problems is essential to our environment. They are always available virtual or physically and stick with it until the project or issues has been resolved.

We have the confidence that we are protected from outages and we can have a problem resolved quickly. If the problem cannot be solved remotely, then we have a technician onsite within the day.

We have never worked with another IT service. Prior to Cloud 1 Solutions we would use internal IT and try to self solve. This proved to be slow and filled with best effort solutions they may not have been the best approach.

Speed of service is the key. Any firm cannot have IT outages disrupting their day-to-day operations and Cloud1 is FAST in resolving issues.

For me, Peace of mind that I have someone who is a subject matter expert watching over such a critical aspect of my business. For the business, besides the financial benefit there were a number of vulnerabilities that we were unaware of. We also saw the unexpected benefit of a better running system. The team was dealing with downtime and slow elements of our key systems. By implementing the proven practices of Cloud 1 Solutions we saw improvements that directly impacted our customer experience directly.

Immediately getting integrated into the business and being able to jump into the deep end and making improvements immediately. Your staff is something that I don’t think can be replicated and the internal processes are best in class.

What is your peace of mind worth? Also, you are getting experience across multiple industries and companies when you work with Cloud 1 Solutions. I would also say that I don’t think anyone else is getting as involved and understanding of the business of the client like Cloud 1 Solutions. There was no line between Cloud 1 Solutions and the Executive Leadership team. They were fully integrated and fully engraved.

My team’s biggest benefit has been increased uptime and efficiency since partnering with Cloud 1 Solutions. Whether it has been larger things like network connections or system support for the backbone of my team or smaller things like phones and printers, the Cloud 1 Solutions team has been responsive and quick to get us back operational.
The Cloud 1 Solutions team is onsite and integrated into the internal IT team and company culture. This leads to timely responses that are the right solutions.
I would advise someone that Cloud 1 Solutions is a well-organized, knowledgeable organization that I would for sure work with again.

The single largest benefit that we have received from Cloud 1 Solutions is that no matter or size of the IT issue we may be experiencing, the problem is acknowledged and addressed right away. If the issue is going to take longer to address, they always let us know what their timeline will be and why. It does not matter if the problem arises on a Friday evening, I can count on them to have it addressed and resolved as fast as possible, even if that means they have to work all weekend to have it resolved.
Their response time and quality of service received always goes above and beyond compared to the competition. The level of care and detail helps me rest assured that any issue will be resolved as fast as possible.
If you are someone like myself, who’s business cannot afford to have any down time due to an IT or software issues, then Cloud 1 Solutions is the right company for you.

I would like to thank Cloud 1 Solutions team for all the support they have given us over the last nine years. They continue to go above and beyond my expectations , on providing the security and support for our team at Small Business Consulting, Inc. Their proactive approach of informing us of new systems and tools that keep our work and customer environment safe is critically important. The confidence this brings to our organization is experienced by each member. I look forward to this year and all that it brings and thank you for everything.

The single biggest benefit after enrolling in the Managed IT Services and Security program is you know you are getting a team of qualified professionals to protect your company’s most important asset. You need your technology to work seamlessly and secure your data. This is not something that ONE individual IT person can do.

When it comes to what stands out from other IT firms, I think that is something you have to find yourself in your gut. Not to say why or how other IT firms are not as good, because I don’t know. But I trust Cloud 1 Solutions and it is a relationship you build as part of your firm, and they become your IT team.

I would say, jump off the fence and give it a try. You won’t know unless you give that trust to Cloud 1 Solutions and see if they can do the job to your satisfaction. Not everybody’s needs are the same and each IT person that services your firm has different personalities. I say find the one you connect with, and they become your best friend!

Cloud 1 Solutions provides knowledgeable, professional, organized, and transparent service to us which gives us the confidence that our complicated IT needs are being met. They are always on top of the ever-changing IT and cyber security world and communicate with us in such a manner as to provide us with the information we need to make decisions as we manage our business in this arena. What are you waiting for – just DO IT!